Features of a Quality Chatbot

A chatbot is an application which can interact with human in a natural way. Embedding a good chatbot in your business provides superior customer services. Artificial intelligence plays a vital role to achieve the best interactive chatbots.

Basically, Chatbot are two types:

Rule-based Chatbots: These type of chatbot follows predefined rules set by the programmers to respond the user’s queries.

AI Chatbots:  AI Chatbot is the most advanced chatbot application which implemented by using natural language processing services (NLPs) that helps chatbot to understand user intent.

Here some essential features of Chatbot that must have. Take a look.

1. Omni-Channel

Clients today really like to lead business with brands that offer steady encounters across channels. A decent chatbot platform can consistently coordinate with any correspondence channels you need, as WhatsApp chatbot, Facebook, SMS, custom portable applications and sites.

2. Analytical

Another important chatbot feature is that the chatbot's usage and performance analysis. Chatbot analytics helps organizations or businesses to track the activities done on chatbot which helps to build deeper understanding of your customers and industries can make data-driven decisions.

3. Secure

Another vital feature of chatbot is security. If you use best chatbot applications, it makes sure that to maintain the high security standards to keep customers data safe. Customer privacy is more important for every business.

4. Human-Like Approach

One of the most imperative features of a chatbot is its human-like methodology. Like humans, who regularly use context in their everyday discussions, a decent chatbot has all the information and devices that make it fit for understanding context in open discussions.

5. Personalized

Latest artificialintelligent chatbot have been built to understand and adjust its conversational tone and language based on user intent, for example, if there is a ticket cancellation, the chatbot recognizes and regrets the inconvenience instead of treating it with casualness.

6. KCS-friendly

KCS or information focused assistance refers to a bunch of rules utilized for building and preserving organizational knowledge. KCS-accommodating bots are made remembering authoritative rules and end up being moral and supportive.

7. CX-first

Chatbots are outfitted to prompt clients with an assortment of important choices, sometimes based on previous interactions. Further, if the bot can't deal with a complex inquiry, it immediately informs about something similar to a human agent for a smooth client experience.

8. Integrations

Chatbot integration is one of the top definitive chatbot highlights. With the right chatbot application, you don't need to worry exchanging your current devices and frameworks. A chatbot should integrate consistently with your existing set of tools.

Now you got an idea about features of a good chatbot, make sure that your business chatbot application contains above features to serve the best. That also reduces maintenance cost and handles your customers queries very effectively.

 

Useful Topics:

• Artificial intelligent robots
• Top 6 Industries that uses Chatbot Application
• Test AI System 
• NLP Techniques that must know